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Fashion as a Daily Experiment.

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Exchange & Return Policy

At Renemies Lab OPC Private Limited, we engineer our pieces with absolute care, and we want you to love what you wear. If something isn't quite right, we’ve kept our policy straightforward, fair, and transparent.

1. The 10-Day Window

You have 10 days from the date of delivery (including the delivery day) to request an exchange. Because we operate on small-batch drops, requests made after this 10-day window cannot be processed.

2. Eligibility Requirements

To qualify for an exchange, your item must meet the following baseline lab conditions:

  • Unworn & Unwashed: Any product that has been worn, washed, or altered will be instantly rejected and shipped back at your cost.
  • Intact Tags & Packaging: The original sticker labels and tags must be securely attached. The item must be folded and packed properly to survive transit damage.
  • Proof of Purchase: You must share your order receipt, ID, or order confirmation details.

3. How to Raise a Request

Hit us up through our primary communication channels within 10 days of delivery:

4. Size Issues & Wrong Deliveries

  • Free First-Time Exchange: Received the wrong item or a size that doesn't fit? We will arrange a free reverse pickup and swap it for the correct size or an item of the same value at zero extra cost.
  • Price Differences: If you choose a replacement item of a higher value, the price difference must be settled online before dispatch.
  • Limit: Exchange requests are processed only once per order. Any exceptional second-time exchange requests will incur a flat ₹100 logistic surcharge.

5. Refunds & Defective Items

  • Strictly No Cash Refunds: We do not offer refunds for change-of-mind cases.
  • The Exception (Defects): Refunds are only issued in genuine cases where a defective product was delivered. To claim this, you must email or WhatsApp us your order details, a description of the issue, and clear photographs of the defect.
  • Unboxing Rule: Please open your packages carefully. If the product is damaged by scissors or a sharp tool during unboxing, a refund or replacement will not be granted unless you provide a clear unboxing video or images of the damaged courier cover. Do not accept visibly damaged packages from the courier at the time of delivery.

6. Special Return Exceptions

In rare, exceptional cases where a standard return is approved (where the correct, non-defective product was delivered), a ₹100 reverse pickup fee will be deducted from your refund to offset rising logistics costs.

7. Digital Representation & Color Variance

Due to varying screen calibrations, lighting setups, and display settings, the physical color and print hue of your t-shirt or design may slightly vary from what you see on our website, social media, or ads. Slight variations in color or design do not qualify a product for returns or refunds.

8. Final Rights

  • Renemies Lab OPC Private Limited reserves the right to refuse any return or exchange if inspection reveals that damage or defects were caused by customer mishandling, actions, or omissions.
  • We reserve the right to reject merchandise that fails to qualify under our stated guidelines.